If you wish to self-exclude your account, please find full details on how to do so below
We encourage you to always enjoy computer games in a safe manner. We have numerous measures as described further below to allow you to engage in our games in a fun and responsible manner.
Safe gameplay is when all players:
How can you spot a Computer Game Behavior Disorder?
What should you do if you or someone you know may have a Computer Game Behavior Disorder?
Learn more about the disorder by reading up on the following materials we've compiled here:
Gold Coin Limits
What is Self-Exclusion?
Self-Exclusion means a request initiated by you to limit access to our Services. We will make all reasonable efforts to limit your access to our McLuck.com brand.
Self-Exclusion will result in restriction of access to your User Account and a block placed on your User Account so that, as far as we can prevent it, access to your User Account will be denied.
Self-Exclusion is not fail-safe and we cannot guarantee that it is. However, we will take reasonable steps to ensure a Self-Exclusion request is implemented correctly.
Self-Exclusion also requires commitment to the Self-Exclusion by the Player. Players who request a Self-Exclusion must not try and circumvent the Self-Exclusion by registering a new User Account, setting up new emails to register an account or in any way disguising their identify to register a new account.
We would suggest any Player who requests Self-Exclusion also cease to follow McLuck on all social media channels.
During a Self-Exclusion a Player should not enter any competitions relating to Pulsz and will not be permitted to win any competition prizes.
During a Self-Exclusion, not daily login will be allowed and no daily login rewards etc. will be processed.
How do I start the Self-Exclusion process?
You can email [email protected] with the subject line Self Exclusion (“Self Exclusion Request”) or select Self Exclusion on our Contact Form. Please provide your full name, address and email address to ensure we can locate your account to implement the self-exclusion request.
If we cannot locate your account using this information, we may request additional information to verify your account.
There are two types of self-exclusion that you may request:
1) “Take a Break” this is where you would like to take a break from our Services but do not wish to permanently close your account. Your account will be closed for a set period of time. We currently offer “Take a Break” for a period of seven (7), fourteen (14) or thirty (30) days.
During this time access to your account will be limited for the period of time requested. Once you select a take a break period your account will remain closed for that period of time. It will not be possible to re-open your User Account during this time.
Once the Take a Break period has expired access to your account will automatically resume unless you email and notify us you do not wish to re-open your User Account.
2) “Self-Exclusion” this is where you would like to limit the use of our Services more extensively. Self-Exclusion will be for a minimum of six (6) months, however, can extend to any duration required.
How long will it take to complete the Self-Exclusion process?
Can you change your mind or reverse a Self-Excluded account?
What happens to my Virtual Currency during the Self-Exclusion Period?
Will McLuck still have my account information during the Self-Exclusion Period?
If you have any questions, or need a break from playing any of our games, please contact Customer Support.